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Returns & Coverage

Clear options. Simple next steps.

Return options depend on whether optional package coverage was added at checkout. Customers with coverage can use the return portal for eligible requests. Customers without coverage are reviewed under our return eligibility requirements for orders without coverage.

With Optional Coverage

If optional package coverage was added to your order, eligible returns, exchanges, and package protection requests can be submitted through the return portal. Coverage terms apply, including any deadlines set by the coverage provider.

  • Self-service return portal
  • Eligible returns and exchanges
  • Package protection support
  • Coverage terms apply
Start Return Request

Without Coverage

If optional package coverage was not added at checkout, your order is reviewed under our return eligibility requirements for orders without coverage.

  • Return approval required
  • Custom items may be final sale
  • Used or altered items are not eligible
  • Shipping delays are not refundable
Contact Support

Final Sale Items

Custom printed products, production-specific orders, altered items, used items, and clearance items are generally final sale unless Prop Money made an error.

Common questions

Do all orders include free returns?

No. Free returns, exchanges, or package protection only apply when optional package coverage was purchased at checkout and the request qualifies under coverage terms.

What if I did not purchase optional package coverage?

Your request may still be reviewed, but approval is not guaranteed and our return eligibility requirements for orders without coverage apply.

Can I return custom printed products?

Custom printed products are generally final sale unless we made a production error.

What if my package was lost, stolen, or damaged?

If coverage was purchased, submit a request through the return portal. Without coverage, carrier-confirmed delivery and shipping issues may not be refundable.

How long do I have to request help?

For orders without coverage, submit requests for help within 3 days of delivery. For covered orders, follow the deadlines in the applicable coverage terms.